Member communications

Member Communications for Clubs

Use configured email, SMS and portal notification preferences to communicate with members about club activity and renewals.

Member Link connects member data with organisation communications, including email and SMS integrations, automation rules and member notification preferences. Delivery depends on current provider credentials, recipient details, consent and the channel configured by the club.

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Choose recipients with context

Member records and communication workflows can be used to reach relevant recipients for club administration. Review member status, contact details and notification preferences before sending, especially when a message concerns payments or a dependant.

Keep a clean, current contact list.
Respect opt-in and notification preferences.
Use a test message or small reviewed group when setting up a new template.

Email and SMS provider setup

Email delivery uses the organisation's configured SendGrid integration. SMS uses Twilio and requires the organisation's account credentials and phone configuration. Provider pricing, regional delivery, sender rules and availability are external dependencies; no included message quota or standard per-message price is confirmed.

Pricing and external costs

Automate useful reminders

Automation rules can respond to operational triggers such as a renewal due, renewal invoice created, membership renewal paid, event registration and upcoming or ended events. Templates can use relevant merge fields. A triggered send is still subject to provider configuration, valid recipients and delivery results.

Worked example: send a renewal reminder to members whose renewal is due, then review the invoice status rather than assuming the email resulted in payment.
For an event, send an upcoming reminder to registrants and verify the audience and event-specific details first.

Schedule and monitor communication

Email and push communication workflows include scheduling, while SMS and push availability depends on the configured channel and feature. Keep an eye on communication logs and provider warnings; scheduling a message does not guarantee delivery. For sensitive or urgent notices, maintain a separate committee escalation plan.

Membership renewals Events Support

Good to know

Common questions

Does the subscription include email or text message usage?

No universal usage quota or provider fee inclusion is confirmed. Email and SMS depend on organisation-configured SendGrid and Twilio accounts and the providers' current terms.

Can renewal and event messages be automated?

Automation supports relevant renewal and event triggers. The organisation configures the rule and message, then should review recipients, preferences and delivery outcomes.

Can every member be messaged on every channel?

No. Channel eligibility depends on having usable contact details, relevant preferences or consent, and a working provider configuration. Check the intended audience before sending.

Ready when you are

Bring the club admin into one clear place.

Member records, renewals and household access—plus practical guidance when you need it.

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