Help and support

Member Link Support and Guided Help

Learn how Member Link's in-app AI guidance and human support can help with product questions, setup and account issues.

Member Link combines in-app AI-guided help with a route to human support. The AI support agent provides guided, step-by-step help about app features. Human support is available when a person is needed; no public response-time guarantee or service-level commitment is stated here.

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Start with guided in-app help

The AI support agent is intended to explain app features and walk through product tasks. Use it for questions such as where to manage a membership workflow or how to configure a feature. It is a guide, not an operator with permission to make club decisions or a substitute for checking financial records.

Describe the product task and what you see.
Avoid including member passwords, payment-card details or unnecessary personal information.
Verify consequential changes in the relevant organisation screen.

When a person should help

Contact human support for account access problems, unexpected product behaviour, or a setup question that needs context beyond general guidance. Include the organisation name, the screen or workflow involved and the steps that led to the issue; do not send secret keys or members' sensitive details in an initial message.

Email Member Link support

Payment and provider issues

Member Link can explain its own supported Stripe checkout flows, but your organisation's Stripe account controls payment processing and its provider terms. For a card charge, settlement, dispute or processor account restriction, contact Stripe through the organisation's Stripe account as well as sharing relevant non-sensitive context with Member Link support.

Never send full card numbers or authentication codes.
For email or SMS delivery, provide the affected workflow and a redacted error, not API credentials.
Support does not replace accounting, legal or payment-provider advice.

Set realistic expectations

The AI help agent can provide guidance when used in the app. Human support is available, but response hours, response-time targets, geographic coverage and a formal SLA are not specified here. For urgent operational decisions, follow your organisation's continuity and provider escalation process.

Product facts Pricing

Good to know

Common questions

Is human support included?

Human support is offered alongside the in-app AI support agent. Published material does not specify a response-time guarantee, coverage hours or service-level agreement.

Can the AI support agent change my club's account?

It provides guided help about app features. Do not treat it as an authorised account operator; review and confirm important changes in the product with an appropriately authorised staff member.

Who handles a Stripe payment problem?

Member Link support can help identify the relevant product workflow, while Stripe handles payment processing and Stripe-account matters. Contact Stripe for provider account issues and avoid sending card details or secret credentials.

Ready when you are

Bring the club admin into one clear place.

Member records, renewals and household access—plus practical guidance when you need it.

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