Households

Household and Family Membership Management

Link separate person records in a household, provide guardian access where authorised, and support a designated household payer.

Household memberships let an organisation relate individual member records to one household without collapsing people into a single profile. With the feature enabled, staff can configure a primary contact and payer, while portal access grants specify which represented members an account may manage or pay for.

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Separate people, connect the household

Each person remains an individual member record with their own membership and history. Household relationships can include dependants without their own email address. A household may identify a primary contact and primary payer; these are explicit responsibilities, not a claim that every family has a shared account.

Use a household name or key consistently when importing.
Keep an individual status and membership for each person.
Set up guardian access only for the people and actions intended.

Give guardians scoped portal access

Portal grants provide explicit capabilities such as viewing a represented member, managing profile information, registering for events, paying invoices or signing waivers, subject to the grant and applicable age controls. Grants can be revoked. The organisation configures household membership and its minor age threshold; default threshold is 18 and permitted configuration is 13–21.

Member portal

Collect eligible grouped payments

A household's primary payer or a portal account with pay access can begin grouped checkout for eligible invoices in that active household. This is a checkout for selected payable invoices; it is not automatic subscription bundling. Clubs using delegated billing must review the Stripe customer email notification setup and complete the club's explicit acknowledgement workflow.

Worked example: a guardian with pay access selects a $40 junior invoice and a $55 adult invoice; grouped checkout totals $95 before any provider charges.
If a person leaves the household or a grant is revoked, access and future payment eligibility change; the club should review remaining invoices.

Enable and migrate with care

Households are disabled until an organisation enables them. Existing members can be linked by authorised staff or through mapped CSV import fields; imported household names and keys must be unambiguous. Verify primary contact, payer, relationships and grants with the household before relying on the new setup.

Membership payments Small clubs

Good to know

Common questions

Can a child be a member without an email address?

Yes. A dependant can have an individual member record without their own email. An authorised guardian can be granted access to relevant portal actions for that person.

Are household subscriptions automatically combined?

No. Household grouped checkout supports selected eligible invoices under payer and access rules. It is not automatic bundling of subscriptions into one recurring charge.

Does enabling households change Stripe email settings?

No. Stripe settings are not changed automatically. For delegated billing, the organisation must review the documented Stripe notification requirements and acknowledge its configuration in the household settings.

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